Restart the device and try again Unlock Failed: Unlock Approved: Mobile Device is permanently unlocked.Ensure that your device has sufficient memory.Try using an alternate internet connection Failure in processing the request.No response is received from the server.Restart the device and try again Server not responding.Ensure the device has a stable mobile signal.Download the latest T-Mobile software to continue Data corrupted during transfer.Rooting your device will disable the unlock application.If you receive an error, review the following table for troubleshooting: Error Message Information / Troubleshooting Device not recognized by your service provider. Check that the device memory is properly managed.Check that you have an active data connection.Troubleshooting “Mobile Device Unlock” app Note: If you do not restart the device, you will have a persistent alert in the notification tray. If successful, restart the device to apply the settings.Choose the desired device unlock type: Permanent Unlock.From that Application list, tap Device Unlock.Samsung Galaxy Grand Prime (SM-G530T1),.Troubleshooting “Mobile Device Unlock” app Supported Models from MetroPCS USA.
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